# Get help

> How to contact DemoVexa support and what to include so we can help you quickly.

Source: https://demovexa.com/docs/help/support

If something isn't working and [Troubleshooting](/docs/help/troubleshooting) doesn't solve it, email us. This page explains how to reach support and what to send.

## Contact support

Email [support@demovexa.com](mailto:support@demovexa.com). Write to us about problems with the app, your account, your plan or billing.

## What to include

A few details help us find the problem without back-and-forth:

| Include | Where to find it |
|---|---|
| Your operating system and version | For example macOS 15, Windows 11 or Ubuntu 24.04 |
| Your DemoVexa version | The version you downloaded, as shown on the [Download](/download) page and in the [Changelog](/changelog) |
| The exact message | Copy the text, or attach a screenshot |
| What you did | The steps that led to the problem, in order |
| The logs | The `logs` folder in the data folder (see below) |

If the problem is with a particular video, say which step it happened in, for example the Animate step or the Export step.

### Find the logs

DemoVexa writes its logs to two places in its app-data folder (see [Where your data lives](/docs/getting-started/install#where-your-data-lives)): `logs/desktop.log` for starting the app, and `data/logs/` for builds and renders.

1. Open **Settings → Database**.
2. Click **Show in folder** to open the data folder.
3. Open the `logs` folder and attach its files to your email.

> [!NOTE]
> Never send us your Anthropic or ElevenLabs API keys. We don't need them to help you.

## Before you write

Some problems are quickest to fix yourself:

- Open **Settings** and click **Check again**. Failing checks show the fix, often with a command to copy.
- If work stopped when the studio closed, click **Restart** on the project.
- If you've hit your monthly allowance, see [Plans and usage](/docs/account/plans-and-usage#when-you-reach-a-limit).

## Useful pages

- [Troubleshooting](/docs/help/troubleshooting)
- [Settings](/docs/settings/settings)
- [Your account and computers](/docs/account/sign-in)
- [Billing](/docs/account/billing)