Refund policy

• The 14-day free trial needs no card, so there is nothing to refund.
• The first payment of a subscription, and every yearly renewal, can be refunded in full if you ask within 14 days.
• Monthly renewals aren't refunded, but you can cancel any time and keep the plan until the end of the paid month.
• We don't refund unused time when you cancel or move to a smaller plan.
• Duplicate charges, and charges made after a cancellation that didn't go through, are always refunded.
• Deleting your account cancels a paid plan straight away without a refund, so ask for a refund first.

If DemoVexa isn't right for you, email support@demovexa.com within 14 days of:

• the first payment of a subscription (monthly or yearly), or
• a yearly renewal payment.

We refund that payment in full, including any upgrade charge you paid in the same 14 days. You don't need to give a reason. We end the plan when we make the refund: the desktop app becomes read-only, and your projects and videos stay on your computer (you can still export them).

If you subscribed during the free trial, your first payment is taken when the trial would have ended (or straight away if less than about two days of the trial were left), and the 14 days count from that payment. You can also cancel before the first payment and you won't be charged at all.

Monthly plans renew automatically each month until you cancel. Monthly renewal payments aren't refunded. You can cancel at any time in Plan & billing: the plan stays active until the end of the month you paid for and isn't charged again. A week before a yearly plan renews, we email you a reminder.

When you cancel, you keep your plan until the end of the paid period; we don't refund the unused part. The same applies when you move to a smaller plan or from yearly to monthly: the change starts at the end of the paid period, and there is no partial refund for the time left. Upgrades start straight away with a prorated charge for the rest of the period; that charge is shown before you confirm. Deleting your account cancels the plan at once, without a refund.

Whatever the dates, we refund in full:

• a duplicate charge for the same plan and period;
• a charge made after you cancelled, if your cancellation didn't go through;
• any other charge made in error by us or our payment processor.

These refunds don't change your plan.

Email support@demovexa.com with:

• the email address of your DemoVexa account, and
• the invoice number of the payment (it's on the receipt Stripe emailed you, and under Invoices on your account's Plan & billing page).

When the refund is made, Stripe emails you a receipt for it.

Refunds go back to the card or payment method you paid with, in the currency you were charged. They usually reach you in 5 to 10 business days, depending on your bank. Tax charged on the payment is refunded with it. If your bank converted the currency, the amount you get back can differ slightly because of exchange rates.

If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from an online purchase within 14 days of the day you subscribe, without giving a reason. For a digital service, when you start using it during those 14 days, you ask us to begin providing it straight away, and the law then allows a seller to charge for the part already provided.

We don't do that. Within 14 days of your first payment, we refund it in full under the money-back guarantee above, even if you have used DemoVexa. To withdraw, email support@demovexa.com with a clear statement that you want to cancel the contract. This doesn't limit any other rights you have under the law where you live.

If something looks wrong on your statement, please contact us before you dispute the charge with your bank. We can usually fix it faster than a bank dispute, which can take weeks.

If we change this policy, we update the date at the top of this page. A change never applies to a payment you made before it.

PitchWitch Ventures LLC, 8 The Green, Suite B, Dover, Delaware 19901, USA. Refunds and billing questions: support@demovexa.com. Anything else: hello@demovexa.com.