Get help
How to contact DemoVexa support and what to include so we can help you quickly.
If something isn't working and Troubleshooting doesn't solve it, email us. This page explains how to reach support and what to send.
#Contact support
Email support@demovexa.com. Write to us about problems with the app, your account, your plan or billing.
#What to include
A few details help us find the problem without back-and-forth:
| Include | Where to find it |
|---|---|
| Your operating system and version | For example macOS 15, Windows 11 or Ubuntu 24.04 |
| Your DemoVexa version | The version you downloaded, as shown on the Download page and in the Changelog |
| The exact message | Copy the text, or attach a screenshot |
| What you did | The steps that led to the problem, in order |
| The logs | The logs folder in the data folder (see below) |
If the problem is with a particular video, say which step it happened in, for example the Animate step or the Export step.
#Find the logs
DemoVexa writes its logs to the logs folder inside the data folder. By default that's studio/storage/logs/ in the DemoVexa folder.
- Open Settings → Database.
- Click Show in folder to open the data folder.
- Open the
logsfolder and attach its files to your email.
Note
Never send us your Anthropic or ElevenLabs API keys. We don't need them to help you.
#Before you write
Some problems are quickest to fix yourself:
- Open Settings and click Check again. Failing checks show the fix, often with a command to copy.
- If work stopped when the studio closed, click Restart on the project.
- If you've hit your monthly allowance, see Plans and usage.
#Useful pages
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